Customer Service Coordinator – £18,000
Location – Basingstoke
A new opportunity has arisen to work for a growing company in BASINGSTOKE, they recruit for a CUSTOMER SERVICE COORDINATOR to join their friendly, professional and hard-working team on a permanent basis. They offer lovely, modern offices in a central location close to amenities and public transport.
Managing a high volume of inbound calls
Establishing the nature of the caller’s enquiry and ensuring that all issues are resolved both promptly and thoroughly
Logging and updating details onto the CRM System’s
Managing payment queries
Accurately explaining the payment process
Inducting applicant in accordance with legislation requirement and company procedure
Understanding the company compliance policy
Sending out welcome cards
Ensuring returned post is processed on a daily basis
Ensuring completed documentation is filed / scanned on a daily basis.
Sending birthday cards
Assisting other colleagues with their duties, which may arise during the working day
Must have a genuine interest in helping customers
Excellent communication skills both verbal and written
A polite, tactful and friendly attitude
Be patient and calm under pressure
Be a team player but can also deal with independent workloads
Has experience with call centre or call centre environments – dealing with high number of calls
Multitasking between calls, emails and document creation.
Attention to detail when recording information.
Good knowledge on Office software (Word, Excel and Office)
Ability to pick up new skills quickly
Understanding of the new GDPR legislation
Full time – Permanent – Monday to Friday
Shift patterns between 8am-8pm for example 8am-4.30pm
Saturday overtime available 9am-1pm
20 days holiday plus bank holidays
BUPA Healthcare scheme
Training and development
Please note there is no parking on site, however close to transport links and park and ride
If this role is of interest to you please apply now
Please note: If you haven’t received a response to your application within 5 working days, please be advised that your application was not successful on this occasion. We endeavour to respond to all applicants, however due to high volumes this is not always possible. Thank you for your interest.